Our Accreditations

The Chartered Institute of Arbitrators (CIArb) is an international centre of excellence for the practice and profession of alternative dispute resolution (ADR). CIArb provides education and training and acts as a global hub for those involved in dispute resolution.

Membership is only available to those who have passed specific training courses or can demonstrate professional experience commensurate with the knowledge and skills required. John Wiblin, Partner and Head of Dispute Resolution, is a Fellow of the Chartered Institute of Arbitrators.

The Conveyancing Quality Scheme (CQS) is a recognised quality standard managed by The Law Society for residential conveyancing practices.  The scheme is only available to firms that are also authorised and regulated by the Solicitors Regulation Authority (SRA).

The CQS client charter is designed to set client expectations on what they can expect from an accredited firm.  Our Residential Conveyancing team has been accredited by the scheme since its launch in 2010.  We are proud to continue to achieve the standard which acknowledges our expertise to deliver quality advice, use standardised processes and to make conveyancing more transparent and efficient.

Customer Service Excellence is a trade mark of the Cabinet Office developed to offer companies and organisations a practical tool for driving customer-focused change.

Since 2020, Longmores has been a certified holder of the Customer Service Excellence standard.  The standard tests the areas that research has indicated are a priority for customers, with a focus on delivery, timeliness, information, professionalism and staff attitude. Emphasis is also placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

Cyber Essentials is a government backed scheme that aims to help organisations implement basic levels of protection against cyber attack.  Certification demonstrates that the holder takes cyber security seriously and gives peace of mind that defences will protect against the vast majority of common cyber attacks.

Longmores has held the Cyber Essentials Plus certification since 2019 which is the higher of their two levels and requires a technical verification of the firm’s systems and processes to be carried out.

The LawNet Quality Standard is a bespoke ISO 9001 specifically for law firms. ISO standards ensure that organisations meet customer needs and regulatory requirements related to their products and services. This bespoke standard encompasses all the requirements of ISO 9001 as well as Lexcel and Outcomes Focussed Regulation.

To secure and maintain the standard involves regular independent evaluation, providing in-depth analysis of our performance and recommendations for continuous improvement to ensure our customers receive the best possible service.

Lexcel is a legal practice quality mark for client care, compliance and practice management that is awarded by The Law Society. It sets the standard for client care, risk management, people management, structure and strategy, financial management, information management, and file and case management.

Longmores has held the Lexcel accreditation since the firm first applied in 2011. The application process includes thorough assessment by an independent body for the initial accreditation followed by a cycle of maintenance visits and reassessments to achieve re-accreditation.

A number of our solicitors are Civil & Commercial Mediators. They can act in an independent and impartial capacity during mediation for businesses or members of the public.  They are trained to facilitate the process and discussion between parties who are in disagreement and help them come to a mutually agreeable solution.

John Wiblin and Miranda Mulligan received training from the London School of Mediation, Richard Gvero trained with the ADR Group and Lauren Mackenzie is accredited by the Centre for Effective Dispute Resolution (CEDR).

The Association of Lifetime Lawyers is a community of legal professionals on a mission to support vulnerable and older people with the right legal advice.  Lifetime Lawyers are some of the most qualified lawyers in the country and are there for people throughout their lifetime, often when they are at their most vulnerable and circumstances are complex.

Charles Fraser and Victoria Wood in our Private Client team are both Accredited Members for which they were required to undertake assessment and training.

The Society of Trust and Estate Practitioners (STEP) is a global professional body comprising lawyers, accountants, financial advisors and other practitioners that help families plan for their futures. As specialists in inheritance and succession planning, STEP members can draft wills and trusts, administer estates, act as trustees and advise families on how best to structure their finances to ensure compliance and preserve their assets for future generations.

Richard Horwood, Alastair Liddiard, Charles Fraser, Victoria Wood and Bernard Flanagan in our Private Client team are all members of STEP.

The Wills and Inheritance Quality Scheme (WIQS) accreditation is a best practice quality mark managed by The Law Society for legal experts in drafting wills and dealing with someone’s estate after they die. The scheme is only available to firms that are also authorised and regulated by the Solicitors Regulation Authority (SRA).

Our Private Client team has held the accreditation since 2016 which demonstrates that they are compliant with the scheme protocol, they have the expertise to deliver wills and inheritance advice, use standardised processes and can educate clients about what to expect when buying wills and inheritance advice.